Shipping policy

ORDER PROCESSING

Orders are carefully processed Monday through Friday. Any order received before 2:00 PM Paris time (CET) will be swiftly handled on the same day. Orders placed after this time will be processed on the next business day. Orders placed over the weekend are prioritised for processing on Monday morning to ensure delivery the following week.

International Time Reference: For our valued international customers, please note that 2:00 PM CET corresponds to:

5:00 AM in Los Angeles
8:00 AM in New York
3:00 PM in Istanbul
8:00 PM in Hong Kong, Taiwan, and Shanghai
9:00 PM in Tokyo
10:00 PM in Sydney

At Wave Texture, we deeply value your interest and are committed to delivering exceptional service. If you have further questions, please do not hesitate to contact us.

WHERE ARE WE LOCATED?

Paris, Île-de-France, 75017.

WHAT IS THE COST OF SHIPPING?

Currently, we offer free shipping within the EU and the United States.

This includes:

Shipping costs
Customs duties
Tracking
Insurance

Note: If you are located in Paris, you can select local delivery at checkout. Please ensure your phone number is included in your order information.

For other destinations: Please contact us at sales@wavetexture.com with your desired product and size, and we will assist you in finding the most economical shipping options.

WILL I BE CHARGED ADDITIONAL CUSTOMS DUTIES AND IMPORT TAXES?

Customs duties and import taxes depend on the laws and regulations of each country.

Please check your country’s customs laws and regulations to determine any applicable duties.

If you have questions regarding customs, feel free to contact us at sales@wavetexture.com.

HOW TO TRACK YOUR ORDER

Once your order is shipped, you will receive an email with your order details and a tracking number.

If you have not received a shipping confirmation within 48 hours, please check your spam folder. If it’s still missing, please reach out to us at sales@wavetexture.com. We apologise in advance for any inconvenience.